Refund Policy - The Horse of a Different Color
If, for any reason, you are not satisfied with the order you receive, please contact us. One of our representatives will be happy to help make things right. Please note, that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. PLEASE NOT ITEMS THAT ARE CUSTOMIZED ARE NOT RETURNABLE... PLEASE ORDER CAREFULLY. IF YOU HAVE QUESTIONS, PLEASE CONTACT US BEFORE ORDERING.
DAMAGED ITEM / LOW QUALITY PRINT
For the fastest resolution, please include a photograph demonstrating the poor quality of the print or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
We will use this information to help you with your order, and eliminate errors in future printing.